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Shanghai JOY Global Unified After-sales Service

  • After-sales service hotline:021-57433777
  • After-sales service fax:021-57432999
  • After-sales service email:joy@sh-chenghuan.com



1. The warranty period of production line is one year.Except for man-made damage

2. Engineers with many years of relevant experience are responsible for the installation, commissioning services until qualified acceptance, equipment into production status.

3. Regular inspection service to ensure long-term stable and smooth operation of the equipment.

4. For domestic market: in order to ensure your continuous production, at any time (including holidays), you can contact our service engineers immediately once your equipment in trouble, we guarantee our full-time service engineers arriving your site or give solution within 24 hours (same province) 48 hours (outside the province) after received your trouble call, except for force majeure reasons: such as war, earthquake, flood caused traffic disruption.

For foreign markets: we will train customer operators how to use and maintain our equipment, and we promise to provide one year of wearable spare parts and life-long after-sales service. If the warranty period exceeds, we provide spare parts to customers at cost price. If necessary, we can send professional engineers to the customer site.

5. Adequate spare parts inventory. In order to reduce the cost of customer's spare parts inventory and provide better and faster service, we have prepared enough spare parts for inventory. Therefore, the spare parts required by the buyer in maintenance or repair can be provided quickly at any time.

6. Engineering department (after-sales service department) is a professional department responsible for installation, commissioning and maintenance of products. It is also a window for the enterprise to contact customers. All the service engineers in this department have the professional title of engineer above specialty level, and have received professional and technical training for a long time. High-quality after-sales service team, efficient after-sales service quality, life-long warranty after-sales service commitment, and customer-oriented after-sales service style will surely make your company comfortable to buy and use our products.

Whether you need equipment maintenance, overhaul and transformation , equipment validation, spare parts requirements or other after-sales questions, Shanghai JOY will provide you with a full range of professional services as soon as you have a phone call, a fax or an email. “Think about what customers want, be anxious about what customers need” is the goal and motivation Shanghai JOY has been pursuing diligently all the time. Whether in the past, at present or in the future, Shanghai JOY will make unremitting efforts to provide "faster, better and newer" professional services for all customers at home and abroad.

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